What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Mapping specific phone field in the Zoho Integration wizard

    Asked by asiaexchange on June 23, 2015 at 11:28 AM
    2) There is a field in the forms asking for the applicant's phone number. We also ask the applicant to give the phone number of their contact person at home. In some forms, the financial guarantor's phone number is also asked. However, when I choose the field "Contact's phone number" in the integration wizard, it only allows me to integrate with the "Phone number" field in the form, which is the applicant's phone number. I noticed that this is a special kind of field meant for entering phone numbers. Would the solution be to replace this field with a normal text box?
  • Profile Image
    JotForm Support

    Answered by Welvin on June 23, 2015 at 11:35 AM

    The same answer to your first question, make sure that the field types are the same. If you have a Phone Number in your Zoho CRM fields, you have to make sure that you are using the Phone Number field from the Quick Tools section in our form builder. If this isn't your current field types, please try changing them and re-do the integration. 

    I hope that works for you. If not, please let us know so again, we can forward this thread to our developers.