What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I upgrade to a paid subscription

    Asked by Mike Dunaway on June 23, 2015 at 11:44 AM

    None of the upgrade/pricing links on your web site work. Additionally, When accessing my account information, only the headings on the left side of the screen appear. Clicking on any of them (including the upgrade link) does not produce anything.

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    JotForm Support

    Answered by Welvin on June 23, 2015 at 12:45 PM

    You have already upgraded your account, but it's a guest account. I'm afraid that you have lost the access to it now. Guest accounts are cookie/cache dependant. Once you clear these two in your browser, you will also lost the account to the account.

    It also not recommended to upgrade a guest account. To rectify this, I would suggest signing up at www.jotform.com/signup/ and let us know your username so we can move the forms there. We will then refund your payment so you can upgrade the registered account.


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    JotForm Support

    Answered by Welvin on June 23, 2015 at 12:52 PM

    By the way, for the upgrade/pricing links, it should work. I have just tried it here, guest and registered account. 

    Normally, you can fix that by clearing your browser's cache and cookies for Jotform. But as I have mentioned, doing these two will also remove your access to your guest account so again, I would recommend creating an account first.

    As for the My Account page, I think that is also related to the guest account type. Normally, when you access the page, it should ask you to login:


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    Answered by guest_50336562841050 on June 26, 2015 at 12:28 PM
    Any progress on this. Please give me an update.
    Mike Dunaway
    Executive Vice-President
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    Answered by Shadae on June 26, 2015 at 02:55 PM

    Hi Mike,

    We do apologize for the delay, your account has had your Economy subscription applied.

    The username associated with your account is: mikedunaway

    Please inform us if you need further assistance.