What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Labels of PDF form fields does not display in Korean language.

    Asked by PhotosbyHolly on June 23, 2015 at 12:04 PM

    I have submissions and when I hit the get pdf feature to save them to my computer as pdfs, they are all jumbled up and all the paragraphs are messed up. 

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    JotForm Support

    Answered by ashwin_d on June 23, 2015 at 12:57 PM

    Hello PhotosbyHolly,

    Can you please let us know with which form you are having this issue with? I did check your last edit form and downloaded the PDF version. It does display the layout correctly but there seems to be some problem with the question labels. Please check the screenshot below:

     

    It seems the issue is related to the Korean language in question labels. Let me report it to our back end team. We will get back to you as soon as we have any update form them.

    Can you please share a screenshot on how you see the PDF version of your form? The following guide should help you on how to upload image in forum post:  http://www.jotform.com/answers/277033 

    We will wait for your response.

    Thank you!

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    Answered by PhotosbyHolly on June 23, 2015 at 02:34 PM

    When I go into the submissions and I want to print out a pdf of the filled out form this is what happens

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    JotForm Support

    Answered by Mike_G on June 23, 2015 at 04:21 PM

    I would like to apologize for any inconvenience this have caused you. I tried cloning your form and made a couple of test submissions. I have tried to get a PDF copy of my submissions and I wasn't able to reproduce the issue you are having. 

    It seems to be working perfectly fine on my end. 

     

    Could you, please, try to clear your browser's cache before downloading the PDF copy of your submission. 

    Let us know how it goes. We will wait for your response. Thank you.