What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Changes made to a Form from Templates are not being saved.

    Asked by Jordanstory on June 23, 2015 at 02:06 PM

    Hello,

     

    I used one of your templates but modified it to suite me needs but for some reason the information in the top navigation bar still says the template name not what I have re named the application. Can you tell me how to fix that. 

     

    Also I have made specific information *required* and dont want an application to be able to be submitted with out that information but application are being submitted without the information I want. How can I fix that?

     

    Also, I deleted a number of questions from the original template - but once submitted those questions are in my  submitted form. How can I fix that? 

    Page URL:
    http://form.jotform.ca/form/50736746695267

    template save forms fields templates change edit delete
  • Profile Image
    JotForm Support

    Answered by Mike_G on June 23, 2015 at 03:22 PM

    I would like to apologize for the inconvenience. Are you pertaining to the form included on your post: http://form.jotform.ca/form/50736746695267?

    Not sure what template are you referring to. However, I would recommend for you to make sure that you have saved the Form after you have made changes to it on your Form Builder. 

    Also, after saving the form, you could also try to Clear your browser's cache before testing the form. 

    Let us know if you need any further assistance. Thank you.