What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
trouble adding a sub-userAsked by michelle on June 23, 2015 at 03:18 PM
I am trying to use firstname.lastname@example.org to sign up for a sub account under admissions714.
The system is telling me that this is not a valid email account, and further it does not allow edits to the email field. Please help.
I checked your sub-user account settings and it looks like "email@example.com" has already been added as a sub-user. They would need to accept the invitation sent to their email address in order to complete their setup as a sub-user. They could also create a JotForm account using that email address then have you send the invitation again.
In either case, try removing them as a sub-user and adding them again. Since they already show as a sub-user there might be some issues with trying to add them again.
If you are still unable to get them added after either of those suggestion, let us know and we will be happy to see what else we can do.