What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I'm unable to move my forms to a folder

    Asked by OnlinEd on June 23, 2015 at 06:37 PM

    I am a sub-account user.  I don't have any problems creating or cloning forms.  However, we are having issues with organization.  Our main user created folders for me, and allowed me access to them.  I can see them and the contents of the first folder, but that's about it.  I just need to be able to move the forms into the appropriate folder.  It is frustrating.  We love JotForm, but this part of it is extremly frustrating.  



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    Answered by raul on June 23, 2015 at 07:50 PM

    Unfortunately, sub-user accounts are not allowed to move forms created in the main account. On this case, the forms would need to be moved to each folder while you're logged into the main account.

    If you need further assistance, please let us know.

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    Answered by OnlinEd on June 24, 2015 at 09:50 AM

    Is there a way to have more than one user as the main account?  It is a pain to have to ask someone to move my forms around.  


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    JotForm Support

    Answered by Chriistian on June 24, 2015 at 11:07 AM

    Hi OnlinEd, 

    Unfortunately, only one user can be the main account (the one that owns the form). Sub-user cannot be set as main account. Basically, sub-user has two main access restrictions on the shared forms these are "View/Delete Submissions" and "Edit Forms". 


    Do let us know if you need further assistance.