Why am I getting two copies of the application?

  • DeckerKM
    Asked on June 23, 2015 at 7:57 PM

    I chose to have a copy of the application emailed, but I am receiving two copies, not sure what I did wrong.  Please help.  Thanks!  Our organization Love-A-Stray is extremely happy with your service!  

  • Ashwin JotForm Support
    Replied on June 24, 2015 at 12:22 AM

    Hello DeckerKM,

    I did check your form "" and found that you have added two notification email alert and both of them are sending submission emails to info@loveastraydog.com email address. Please check the screenshot below:

    Why am I getting two copies of the application? Image 1 Screenshot 20

    That is the reason why you are receiving two submission emails. I would suggest you to please go ahead and delete one of the email alert. That should solve your problem. The following guide should help you:  http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!