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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why am I getting two copies of the application?

    Asked by DeckerKM on June 23, 2015 at 07:57 PM

    I chose to have a copy of the application emailed, but I am receiving two copies, not sure what I did wrong.  Please help.  Thanks!  Our organization Love-A-Stray is extremely happy with your service!  

    Two copies Getting love thanks receiving
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    JotForm Support

    Answered by ashwin_d on June 24, 2015 at 12:22 AM

    Hello DeckerKM,

    I did check your form "" and found that you have added two notification email alert and both of them are sending submission emails to info@loveastraydog.com email address. Please check the screenshot below:

    That is the reason why you are receiving two submission emails. I would suggest you to please go ahead and delete one of the email alert. That should solve your problem. The following guide should help you:  http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!