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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    user contributed drop down text box just stopped working on my forms

    Asked by chrisleigh2 on June 24, 2015 at 05:26 AM

    its wrecking my work flow

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    JotForm Support

    Answered by Chriistian on June 24, 2015 at 08:06 AM

    Hi chrisleigh2, 

    Thanks for contacting us.


    I cloned one of your forms - Franking request and tested it and it seems the widget is working fine. I also tried in one of your test form - http://www.jotform.com/51742611937962 and I was able to Add New option. See screenshot below.

    Can you provide us more details of your issue like the browser version and device you are using? If you can provide a screenshot of the problem then that would be great. And also, if you are referring to a different form, please give us the link or name of the form in question.


    We will wait for your response.



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    Answered by contactus@ckestates.co.uk on June 24, 2015 at 08:27 AM

    Hello Chrisleigh2,

    I don't have a form called franking request?

    the forms that were causing the issue appear now to be working again since reading your answer.

    I was using Firefox with issue with windows 8.1

    Thank or for our response



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    JotForm Support

    Answered by Chriistian on June 24, 2015 at 08:51 AM

    Hi contactus@ckestates.co.uk,

    The form Franking Request belongs to username chrisleigh2 (user who originally posted the issue). Do you also own the chrisleigh2 account? Anyway, glad to hear that it is working now. 


    If you encounter this again, do let us know. We will be happy to assist you.