user contributed drop down text box just stopped working on my forms

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    chrisleigh2
    Asked on June 24, 2015 at 05:26 AM
  • Profile Image
    Chriistian
    Answered on June 24, 2015 at 08:06 AM

    Hi chrisleigh2, 

    Thanks for contacting us.

     

    I cloned one of your forms - Franking request and tested it and it seems the widget is working fine. I also tried in one of your test form - http://www.jotform.com/51742611937962 and I was able to Add New option. See screenshot below.

    Can you provide us more details of your issue like the browser version and device you are using? If you can provide a screenshot of the problem then that would be great. And also, if you are referring to a different form, please give us the link or name of the form in question.

     

    We will wait for your response.

     

    Regards.

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    contactus@ckestates.co.uk
    Answered on June 24, 2015 at 08:27 AM

    Hello Chrisleigh2,

    I don't have a form called franking request?

    the forms that were causing the issue appear now to be working again since reading your answer.

    I was using Firefox with issue with windows 8.1

    Thank or for our response

    Ian

     

  • Profile Image
    Chriistian
    Answered on June 24, 2015 at 08:51 AM

    Hi contactus@ckestates.co.uk,

    The form Franking Request belongs to username chrisleigh2 (user who originally posted the issue). Do you also own the chrisleigh2 account? Anyway, glad to hear that it is working now. 

     

    If you encounter this again, do let us know. We will be happy to assist you.

     

    Regards.