What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submission emails from noreply@jotform.com is being detected as spam email.

    Asked by Stirlingcyclehub on June 24, 2015 at 06:33 AM

    Hi guys

    Just wondered if you can help. 

    For some reason in the last few weeks all the booking coming from your email no-reply@jotform.com are now going to our junk folder even though we have you in our contacts, safe list, we don't have you on our blocked list. We suspect that it's our sever preventing this as as soon as it does a scan, the emails from no-reply@jotform.com which I have filed in our safe folders, are automatically moved back to junk.

    I wondered if somebody has reported no-reply@jotform.com as junk/spam to the spam authority which I cant remember the name and that's why your email are 'spamed/junked' by our server?

    Have other customer had similar problems?

     

    Many thanks

     

    Amparo

    junk Emails JotForm name
  • Profile Image
    JotForm Support

    Answered by ashwin_d on June 24, 2015 at 09:12 AM

    Hello Amparo,

    I believe it is most likely your email server which is filtering the emails as spam. No other user have reported such issue yet.

    I would suggest you to set "noreply@formresponse.com" as your form's sender email and see if that solves your problem. 

    Alternatively, you can also use your own email address to send submission emails. You will have to actually configure a custom sender email in your account. The following guides should help you:  

    http://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP 

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address 

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you! 

  • Profile Image

    Answered by Stirlingcyclehub on June 24, 2015 at 11:02 AM

    Thanks, will try the first option, if not use SMTP

     

    Amparo

  • Profile Image
    JotForm Support

    Answered by ashwin_d on June 24, 2015 at 12:17 PM

    Hello Amparo,

    Sure. Do try it out and get back to us if you have any question or the issue persists.

    Thank you!

  • Profile Image

    Answered by faton  on July 07, 2016 at 09:37 AM

    Hello Amparo,

    I believe it is most likely your email server which is filtering the emails as spam. No other user have reported such issue yet.

    I would suggest you to set "noreply@formresponse.com" as your form's sender email and see if that solves your problem. 

    Alternatively, you can also use your own email address to send submission emails. You will have to actually configure a custom sender email in your account. The following guides should help you:  

    http://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP 

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address 

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!