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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    Email notification are being sent to the wrong email

    Asked by FOE on June 24, 2015 at 10:46 AM

    On my form below, I want the notification to go to shunter@nae.edu. I changed this under Emails>Reply to and Recipient Settings, but the test email still goes to the default email naefrontiers@nae.edu. Thank you.

    Page URL:
    http://form.jotformpro.com/form/51624450521951

    email notification email Emails recipient settings notification test button
  • Profile Image
    JotForm Support

    Answered by Jan on June 24, 2015 at 12:17 PM

    If you use the "Test Email" button, the notification will be sent to the email address associated  in the email on your JotForm profile by default. 

    I would recommend you going to the form directly and do a test submission.

    Related guide: http://www.jotform.com/help/314-How-to-properly-Change-and-Test-a-New-Email-Recipient-Address-

     

  • Profile Image
    JotForm Support

    Answered by Jan on June 24, 2015 at 12:26 PM

    Can you please check again the e-mail recipient in the notifications. Because when I check it, it is still assigned to naefrontiers and not shunter.

    1. Click the Emails button and select the notification.

    2. Click the "Reply-To and Recipient Settings" button.

    3. Change or edit the Recipient Email here.