why is my address field not coming through?

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    sonicinternet
    Asked on November 28, 2011 at 04:42 PM

    The address box is not coming through on an enquiry, I can't work out why.  IE I sent myself an enquiry and filled in the full details including address but all I got on email was this

    truffle-shuffle@live.co.uk

    Question Answer

    Your Name smeg hea

    Phone Number (01772 ) 000000

    Your E-mail Address truffle-shuffle@live.co.uk Your Message i want 100 smeg broadweb truffle-shuffle@live.co.uk

    which does not include address, any ideas?

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    mathquiz
    Answered on November 28, 2011 at 04:45 PM
    Check the submissions on jotform. The field is probably just not included in the notification.
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    sonicinternet
    Answered on November 28, 2011 at 04:59 PM

    thanks for that, the field is checked an occasionally comes through but more recently seems to be less and less :(

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    AtacanC
    Answered on November 28, 2011 at 04:59 PM

    @sonicinternet

    First off, thanks for using JotForm. Please follow these steps:

    1. Go to My Forms page and click on edit.

    2. Click on Setup and Embed then Email Alerts. 

    3. Click on Notifications.

    4. Click on Adress inc postcode under Form Fields.

     

    5. Click on Finish.

    If you still experience the same problem, feel free to contact us. So we can investigate further.

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    sonicinternet
    Answered on November 28, 2011 at 05:07 PM

    thanks all, it appears that I was being blonde and in fact on the form in question I han't added the address field!

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    sonicinternet
    Answered on November 28, 2011 at 05:08 PM

    I also appear to have a sticky d key, no more wine on the job :)

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    AtacanC
    Answered on November 28, 2011 at 05:10 PM

    You are always welcome :) Feel free to contact us if you have any other concerns.