What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    why is my address field not coming through?

    Asked by sonicinternet on November 28, 2011 at 04:42 PM

    The address box is not coming through on an enquiry, I can't work out why.  IE I sent myself an enquiry and filled in the full details including address but all I got on email was this

    truffle-shuffle@live.co.uk

    Question Answer

    Your Name smeg hea

    Phone Number (01772 ) 000000

    Your E-mail Address truffle-shuffle@live.co.uk Your Message i want 100 smeg broadweb truffle-shuffle@live.co.uk

    which does not include address, any ideas?

    Page URL:
    http://www.sonicinternet.co.uk/sonic%20survey%20request.htm

  • Profile Image

    Answered by mathquiz on November 28, 2011 at 04:45 PM
    Check the submissions on jotform. The field is probably just not included in the notification.
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    Answered by sonicinternet on November 28, 2011 at 04:59 PM

    thanks for that, the field is checked an occasionally comes through but more recently seems to be less and less :(

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    Answered by AtacanC on November 28, 2011 at 04:59 PM

    @sonicinternet

    First off, thanks for using JotForm. Please follow these steps:

    1. Go to My Forms page and click on edit.

    2. Click on Setup and Embed then Email Alerts. 

    3. Click on Notifications.

    4. Click on Adress inc postcode under Form Fields.

     

    5. Click on Finish.

    If you still experience the same problem, feel free to contact us. So we can investigate further.

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    Answered by sonicinternet on November 28, 2011 at 05:07 PM

    thanks all, it appears that I was being blonde and in fact on the form in question I han't added the address field!

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    Answered by sonicinternet on November 28, 2011 at 05:08 PM

    I also appear to have a sticky d key, no more wine on the job :)

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    Answered by AtacanC on November 28, 2011 at 05:10 PM

    You are always welcome :) Feel free to contact us if you have any other concerns.