What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Photo upload error using File Upload field

    Asked by adodge312 on June 24, 2015 at 12:16 PM

    Hello-

    I have created a form to upload a photo for a contest. After inserting the code on the page, etc..., the form continually gives me the following error:

     

    "You can only upload the following files". I have changed it to allow ALL formats, and a huge file size, but still getting error.

    form is here: http://www.jotform.com//?formID=51743448645159

    url: www.homesofmidmichigan/fbphotocontest

     

    Help? Thank you!

     

     

    Page URL:
    www.homesofmidmichigan/fbphotocontest

    photo upload JotForm size www hello
  • Profile Image
    JotForm Support

    Answered by Charlie on June 24, 2015 at 01:47 PM

    Hi,

    Upon checking your form, I cloned it and I see that these are the setup you have. The allowed file types are those found under the "Extensions". If you want to allow all file types, you need to add "*" on it instead. Here's a guide for the file types: http://www.jotform.com/help/29-Upload-Field-Allowed-File-Types.

     

    For file sizes, please check this guide: http://www.jotform.com/help/33-Changing-the-Upload-Size-Limit.

    Please let us know if you are still having problems on it.

    Thank you.

  • Profile Image

    Answered by adodge312 on June 24, 2015 at 02:32 PM

    Thank you for replying. This is a screenshot of the web page with the current code (it actually does the same no matter which file type I have checked, even after changing it per above, from all (*) to specific file types.

     

    Not sure what to do....thanks in advance for advice

  • Profile Image
    JotForm Support

    Answered by Kiran on June 24, 2015 at 03:41 PM

    I am able to submit the form by uploading an image using the direct JotForm URL. Also, I have checked the webpage where your JotForm is embedded. It seems that you have used source code to embed which may be conflicting with other scripts on your webpage. Could you try removing the JotForm source code embedded on your webpage and embed the form using iframe method? Please refer to the following guide that can help you in getting the iframe embed code for your JotForm.

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Please get back to us if you need any further assistance. We will be happy to help.

    Thank you!!