What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How many sub users can be on a paid account

    Asked by Lloyd3 on June 24, 2015 at 12:51 PM

    I have created a from already.

    A Member of my office has paid the fee and has made me a subuser.

    How do I make sure my account is connected with her payment?

    I am the Main user as well as another girl who is a sub user on my account.

    Please make my account the Primary and the other 2 users on my account sub users.


    Please let me know ASAP

    as I need to make this official this week for the agency I work for




  • Profile Image

    Answered by Boris on June 24, 2015 at 02:09 PM

    Number of allowed sub-users depends on the plan that you are subscribed to.

    The free (Starter) plan allows only 1 sub user account.

    Premium plan allows 3 sub user accounts.

    Economy allows 10 sub user accounts.

    Professional allows up to 100 sub users.

    Please take a look at our pricing page for details: http://www.jotform.com/pricing


    When it comes to switching which is main account and which is a sub account, I'm afraid that we can't switch subscription payments between user accounts, especially if requested from another account.

    If you have subscribed to our services from a wrong account, you can cancel your subscription from that account and ask for / get a prorated refund. Then, you can subscribe with your desired JotForm account for a plan that will serve your needs.

    Please let us know if you need further assistance, we will be happy to help.