How many sub users can be on a paid account

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    Asked on June 24, 2015 at 12:51 PM

    I have created a from already.

    A Member of my office has paid the fee and has made me a subuser.

    How do I make sure my account is connected with her payment?

    I am the Main user as well as another girl who is a sub user on my account.

    Please make my account the Primary and the other 2 users on my account sub users.


    Please let me know ASAP

    as I need to make this official this week for the agency I work for




  • Profile Image
    Answered on June 24, 2015 at 02:09 PM

    Number of allowed sub-users depends on the plan that you are subscribed to.

    The free (Starter) plan allows only 1 sub user account.

    Premium plan allows 3 sub user accounts.

    Economy allows 10 sub user accounts.

    Professional allows up to 100 sub users.

    Please take a look at our pricing page for details:


    When it comes to switching which is main account and which is a sub account, I'm afraid that we can't switch subscription payments between user accounts, especially if requested from another account.

    If you have subscribed to our services from a wrong account, you can cancel your subscription from that account and ask for / get a prorated refund. Then, you can subscribe with your desired JotForm account for a plan that will serve your needs.

    Please let us know if you need further assistance, we will be happy to help.