What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Is it possible to edit a submission on a payment form and charge only the difference generated by the changes made on the submission?

    Asked by shellybryan on June 24, 2015 at 04:36 PM

    I have set up payments through our auth.net.  vendor has submitted their registration and payment has been completed via credit card through auth.net.  they call and want to make an addition so I go in and edit their form and need to add to their total.  When I change their amount due, I need to only charge the additional amount to auth.net but need the whole amount to show in the view submission for my reporting.  Can you please advise.

     

    Thanks

    registration form a reporting auth.net charge credit
  • Profile Image

    Answered by raul on June 24, 2015 at 05:56 PM

    I see that you're using a calculation widget in your form, but you're not using it for your payment field. If you want to use it you need to configure it like the picture below.

    Regarding your question, you can edit the submission to reflect the changes but you would need to manually make the new charge on your Authorize.net account directly since when a submission is edited the payment gateway is not triggered which means that no further charges will be made trough the form.

    Hope this helps.

    Let us know if you've further questions.