Why did I get an email saying my account was disabled due to reaching the limits of my account?

  • Profile Image
    circuitjumper
    Asked on June 24, 2015 at 07:23 PM

    The email says I have reached the limits, but I am only showing 40 submissions.  Your website says that the free account includes 100 monthly submissions.  In the meantime, I have many people frustrated, unable to submit their data to me.

  • Profile Image
    jonathan
    Answered on June 24, 2015 at 09:05 PM

    I just checked your PREMIUM subscription with account/username circuitjumper  

    and I noted that the account is Active and in good standings.

    Please check again your account status by logging to your account at http://www.jotform.com/login

    Let us know if there are still issue with the account.

    Thanks.