What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why did I get an email saying my account was disabled due to reaching the limits of my account?

    Asked by circuitjumper on June 24, 2015 at 07:23 PM

    The email says I have reached the limits, but I am only showing 40 submissions.  Your website says that the free account includes 100 monthly submissions.  In the meantime, I have many people frustrated, unable to submit their data to me.

    my account email Submissions
  • Profile Image
    JotForm Support

    Answered by jonathan on June 24, 2015 at 09:05 PM

    I just checked your PREMIUM subscription with account/username circuitjumper  

    and I noted that the account is Active and in good standings.

    Please check again your account status by logging to your account at http://www.jotform.com/login

    Let us know if there are still issue with the account.

    Thanks.