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  • Profile Image

    Unable to receive notifications: Email is in the bouce list

    Asked by gsrawrescue on June 24, 2015 at 08:03 PM

    Hi, 

    I have an application form for a dog rescue. The form is supposed to forward to three different people who are responsible for various items on the application. 

    The notifier has always worked up until about two months ago where one of the people stopped getting the apps. 

    She claims that the jot form address is in her contacts, the applications are not going into her spam folder and they aren't in her mail box. 

    she us using aol on what I assume is either low speed DSL or dial up.. lives in remote area of Wisconsin. 

    can you assist me with this

    Thanks

    Page URL:
    http://www.jotformpro.com/form/40025438338956

    form notifier AOL aol email
  • Profile Image
    JotForm Support

    Answered by jonathan on June 24, 2015 at 09:34 PM

    Hi,

    Can you share to us the AOL email address that is having the issue. We will check it on the email logs also.

    You can also view the email logs of your form submission in your account email history logs

    user guide: -How-to-view-all-your-form-Email-History

    You can check if there are issue with the specific AOL email you mentioned that was having the problem.

    We do have some other users that posted the same issue with regards to email accounts that are from AOL. It seems that there are some policy settings on AOL email that is conflicting with JotForm emails and is causing AOL email address being blocked or bounce listed on our end.

    The most common resolution applied is using other email besides the AOL one. If there is an option for your end-user to use other email, please suggest that option also.

     

    Thanks.

     

  • Profile Image

    Answered by gsrawrescue on June 25, 2015 at 09:30 AM

    Hi 

    The email account with issues is mgilberts@aol.com

    She was recieving them for several months then about 6 weeks ago they stoped.

    This lady is not computer savy.. so nothing complicated is going to work for her

     

  • Profile Image
    JotForm Support

    Answered by Jan on June 25, 2015 at 11:11 AM

    The email you provided is in the bounce list. It is the reason why she is not getting the notifiers.

    I have removed the email address in the bounce list. Please verify if it is now working. As you can see on the screenshot, the reason is AOL seems like blocking or rejecting the emails. If the issue persist, you can use a different email rather that AOL.

    Please check these helpful guides for your reference.
    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
    http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

  • Profile Image

    Answered by gsrawrescue on June 25, 2015 at 01:34 PM

    Thank you 

    I have advised her to create a new account with gmail or yahoo. She is not tech savey so there's an issue with that as well.