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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Export PDF Submission: Images are cut off on forms which has matrix field with checkbox input type.

    Asked by Monadelphous on June 24, 2015 at 10:19 PM

    Hi Support,

    We have tried a different form with checkboxes but we seem to have the same issues as above. Please see the below screenshot. All the other forms work great,

     

    Thank you for you help.

     

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    JotForm Support

    Answered by Chriistian on June 24, 2015 at 10:35 PM

    Hi Monadelphous, 

    Thanks for contacting us.

     

    Can you provide to us the link or name of the form in question so we can further investigate the issue? 

     

    We will wait for your response.

     

    Regards.

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    Answered by Monadelphous on June 26, 2015 at 02:23 AM

    Hi Support,

    Thank you for the prompt reply. The form name is 2. Junction Jetting.

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    JotForm Support

    Answered by ashwin_d on June 26, 2015 at 08:31 AM

    Hello Monadelphous,

    I'm sorry for the trouble caused to you.

    Have you removed the "Manhole location" matrix field already form your form? I did check your form but could not find the above matrix checkbox field which you have displayed in the screenshot.

    I also sent a test submission in your form and the image was displayed correctly in the submission PDF. Please check the screenshot below:

     

    To test this issue further, I cloned your form and add a matrix checkbox question but I am unabel to replicate the issue you are having. The submission PDF does display the uploaded image correctly. Please check the screenshot below:

     

    I would suggest you to go ahead and add the checkbox matrix field again and we will try to replicate the issue here.

    We will wait for your response.

    Thank you!

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    Answered by Monadelphous on July 01, 2015 at 04:35 PM

    Hi Support,

    Sorry for the late reply, thank you for your help. The preview is ok, the issue occurs when you print to PDF.

    If this can not be fixed it is ok as I have a work around which is quite simple to do.

    Thank you again for all your help.

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    JotForm Support

    Answered by Mike on July 01, 2015 at 07:00 PM

    It seems that Ashwin has tested this with downloaded submission PDF. The issue might be related to the Matrix size, Image size or even something else.

    Let us know if you need any further assistance on this. We will be happy to help.

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    Answered by Monadelphous on July 02, 2015 at 08:13 PM

    I think you may be right. Each image that comes through are all different sizes, so you may fix one form & another will come in & have completely different sized photos.

    Thank you for looking into it though. I will see if I can have crews submit information with the same photos sizes.

    Thank you again for your patience.

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    JotForm Support

    Answered by Chriistian on July 02, 2015 at 09:28 PM

    Hi Monadelphous, 

    On behalf of my colleague, you are welcome. If you need further assistance, do let us know and we will be happy to assist you.

     

    Regards.