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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    sender NAME not reflected in email of recipient

    Asked by swifpygal on June 25, 2015 at 05:56 AM

    Hi,

     

    I have change the sender Name to my company name but the sender's name that appear at recipient email is still jotform.

     

    Please advise why this is so.

     

    Thank you

     

    Page URL:
    http://www.jotform.com//?formID=51510814436146

    Screenshot
    name recipient sender sender name
  • Profile Image
    JotForm Support

    Answered by Chriistian on June 25, 2015 at 09:11 AM

    Hi swifpygal, 

    Thanks for contacting us.

     

    I cloned your form and was not able to replicate the issue. See screenshot below.

     

    Please take note that to fully test the setup of the Autoresponder or Notifier email, you need to do a Test Submission. Using the Test Email button, will only send a Test Email to your default email address. 

     

    Do let us know if you nee further assistance.

     

    Regards.