sender NAME not reflected in email of recipient

  • swifpygal
    Asked on June 25, 2015 at 5:56 AM

    Hi,

     

    I have change the sender Name to my company name but the sender's name that appear at recipient email is still jotform.

     

    Please advise why this is so.

     

    Thank you

     

    Jotform Thread 596509 Screenshot
  • Chriistian Jotform Support
    Replied on June 25, 2015 at 9:11 AM

    Hi swifpygal, 

    Thanks for contacting us.

     

    I cloned your form and was not able to replicate the issue. See screenshot below.

    sender NAME not reflected in email of recipient Image 1 Screenshot 20

     

    Please take note that to fully test the setup of the Autoresponder or Notifier email, you need to do a Test Submission. Using the Test Email button, will only send a Test Email to your default email address. 

     

    Do let us know if you nee further assistance.

     

    Regards.