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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do we clear out our storage space?

    Asked by newschool on June 25, 2015 at 09:15 AM

    How does one clear out our upload space?

    I emptied our largest DB of submissions (11k) that contained image uploads, but it did not seem to affect the upload space allocation. 

    Also is there a way to identify what forms are contributing to the upload space? 

    please advise. cb

    Page URL:
    http://form.jotformpro.com/form/21364402266952

    Submissions uploads image uploads storage space
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    Answered by Ben on June 25, 2015 at 11:19 AM

    Unfortunately there is no easy way to see which form is taking your upload space, but the way you have explained above is the correct way to do it.

    Basically you need to go into your submissions and delete the ones that are taking the space and this is only needed for those that are saved for the form with the upload field.

    Each time you remove the submission with a file, you are removing that file as well and as you remove it it will clear out your storage space.

    One the other hand if you do it on the submissions that are text only (no upload field on the form), you would only remove a little amount of used space.

    The only way to know which forms are most likely to eat up your storage space is the upload file size limit. Usually the higher the limit, the bigger files get uploaded and more space is used, so if you know which forms are set as such, it is easy to go in and clear their storage space.

    Having all that said, please do make a backup of any data that you might need at a later point, before removing the data from your account.

    The easiest way to backup the data would be by using one of our apps such as:

    Back-Up

    MySQL Export

    and few others that you can see here: Data Management apps

    Do let us know if you have any further questions and we would be happy to assist with them

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    Answered by fliartistsinfo on March 29, 2016 at 01:26 PM

    But what if our submissions are in our google drive?  How does this impact the storage space on jotform?

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    Answered by Ben on March 29, 2016 at 02:45 PM

    I see that have opened your own thread regarding the same issue here: https://www.jotform.com/answers/805191 - This is also the prefer way as it allows us to see just your issue / question and help you resolve the same.

    As such we will reply to you on your own thread shortly. Please do leave any comments or updates on your thread mentioned above only to avoid any confusion. This is the link to the same: https://www.jotform.com/answers/805191