How can we update a submitted client form without editing and re-submitting?

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    collinsbdc
    Asked on June 25, 2015 at 10:17 AM

    We need to be able to update our "action taken" on our client forms.  We created an "action taken" hidden text box on the form but when we go back into the form to update the action taken and click submit it sends a new email to everyone on the email list (5).  Is there a way to update a form with some other process that won't produce another email notice?

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    Ben
    Answered on June 25, 2015 at 11:27 AM

    You could do that by having the emails sent conditionally only if that specific field is empty.

    That way the emails would continue to be sent as they are currently, while your edits would not trigger another email to be sent.

    You can see more about this here: How to send to a specific email address based on a selection?

    Do let us know however if you have any further questions and we would be happy to assist.