What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not receiving any thing from my form into my email box.

    Asked by Roberta Eickman  on June 25, 2015 at 10:33 AM

    Perhaps there is a subscription fee that is due?  could some one please help?

    Page URL:
    http://newindurango.com

    and email receiving i need help
  • Profile Image
    JotForm Support

    Answered by BDAVID on June 25, 2015 at 11:47 AM

    The email address used for submission notifications is not in our bounce list. Have you checked your spam folder?  The email notification is not properly setup: https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Sender Name :Make sure you assign it  to a field from your form where the user enters her name (usually the "Name" field -or similar)

    In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com