What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Customers having trouble with form Payment -Merchant Config?

    Asked by zalgirissoccer on June 25, 2015 at 02:35 PM

    Hello.  We have a registration form online where our players register and pay.  We are getting some registrations through with no problem but other people are getting the message below:

     

    Invalid Configuration

     

    Thank you for any help you can offer!

    Page URL:
    http://www.zalgirissoccer.com/wachusett-team-clinic-2015/

    Screenshot
    merchant config registration form problem message register
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    JotForm Support

    Answered by david on June 25, 2015 at 03:43 PM

    Hi,

    If the error is pointing out an invalid configuration, it means your billing agreement has been disabled or is inactive. You should enable your PayPal Payment Pro in your account. The process is quite simple”

    Open your developer.paypal.com account, open applications to access your account. Click the account you are trying to upgrade to Payment Pro. Click Profile to find the option Upgrade to Pro in the dialogue box.

    You can check the error code information on this page:

    10500  - error code
    Invalid Configuration
    This transaction cannot be processed due to an invalid merchant configuration.
    Occurs when you have not agreed to the billing agreement.

    10501  - error code
    Invalid Configuration
    This transaction cannot be processed due to an invalid merchant configuration.
    Occurs when the billing agreement is disabled or inactive.

    If you do not have a PayPal Pro account, you can delete the paypal pro field, save your products, then add a regular PayPal field.  This should allow you to use the regular PayPal processing.

    If you have any further questions, let us know and we will be happy to help.