What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What is your backup policy?

    Asked by hsheahan on June 25, 2015 at 03:26 PM

    What is your backup policy? I created an important form and report for my client using JotForm. I want to make sure that if things go wrong and we need to retrieve data and restore that I know and understand your backup policy. 

    Also, I've embedded the same form and report in my WP website. So, will my WP database be receiving the information too? Or is it always with JotForm? Just wondering how to setup my disaster recovery policies for this data. 

    Page URL:
    https://www.jotform.com/grid/51745865599071

    JotForm and details same form how to setup wp
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    Answered by raul on June 25, 2015 at 04:56 PM

    We have 3 datacenters to ensure availability of your forms and data all the time. So, as long as you don't manually delete submissions from your account the data will be available for you to check any time you want to. 

    We don't delete submissions automatically which means that they will be kept in our servers as long as your account is active or until you delete them.

    So, will my WP database be receiving the information too? Or is it always with JotForm? Just wondering how to setup my disaster recovery policies for this data.

    No, the information will be kept in our servers. But, if you want to also transfer the data to your own database you can see how to do this here: http://www.jotform.com/help/126-How-to-send-Submissions-to-Your-MySQL-Database-Using-PHP

    Let us know if you have further questions.