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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to complete the incomplete submission

    Asked by ruthsauvageau on June 25, 2015 at 04:28 PM

    I can't complete submissions or delete submissions.

    you don't have a phone number to call.

    i need your help TODAY. Event is tomorrow need pre-registration to work

    PLEASE CALL ME 701-277-1000 and ask for Ruthie

    Screenshot
    Submissions delete submissions incomplete submissio
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    Answered by Ben on June 25, 2015 at 05:55 PM

    Unfortunately no, we do not provide phone support, but we would be happy to assist you like this - over our forum.

    Now based on what you have mentioned, I do believe that the issue is happening due to the browser cache.

    Could you please try in a different browser like FireFox and if it works in there, you can be certain that it is the cache.

    You can also follow these steps to clear your cache straight away: 15 Ways to Clear Your Browser's Cache - wikiHow

    Do let us know how it goes.