What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
There are several different reasons why this could happen so in order to properly assist you I would need to ask you to let us know the URL of the page where your jotform is embedded on.
That will allow us to properly check your form and see the issue - and of course help you resolve it :)