What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Notification on SSL Submissions

    Asked by laceyfaught on June 25, 2015 at 06:30 PM

    I just received a notification that I have almost reached my total SSL submissions.  Which of my entries are SSL entries?  I wasn't aware that any of them were.


    Thank you.

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    JotForm Support Manager

    Answered by Jeanette on June 25, 2015 at 11:16 PM

    There is no way for us to know which form you have embedded using the HTTPS protocol. As far as I can see there are three forms that have received the latest submissions

    Apache Scheduling Form

    Chubby Chubby Carpet Cleaning

    Xtra Touch Carpet Care Sidebar

    If you still have doubts about this, please share the page where you shared the forms so we can inspect and advise further.

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    Answered by laceyfaught on June 26, 2015 at 10:58 AM
    Here are 3 the domains these are used on:
    None of these are https.
    I do still have doubts on this. Please advise.
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    JotForm Support Manager

    Answered by Jeanette on June 26, 2015 at 01:09 PM

    I was just able to find a form on this link http://xtratouchcarpetcare.com/

    Where exactly in the other links the forms are displayed? (which tab or section? )

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    Answered by laceyfaught on June 26, 2015 at 01:58 PM
    Those are the links where all the forms are displayed. But it's obvious
    that none of those domain names are https:// sites. None of them are
    secure. So I'm failing to understand what the SSL submissions are.
    On Fri, Jun 26, 2015 at 10:05 AM, JotForm Support Forum
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    Answered by Sammy on June 26, 2015 at 03:11 PM

    I've checked the additional links you provided, your're right there is no https:// embedding for your forms.

    Had you recently tested your form using the secure submission option?

    At the present I have reset you SSL count for this particular instance, your account should continue working okay with not warnings on nearing the SSL quota.


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    Answered by laceyfaught on June 26, 2015 at 04:38 PM
    Thank you. I wiill check and see if that is marked on any of the new forms
    I created. I actually didn't know that was an option.
    On Fri, Jun 26, 2015 at 12:07 PM, JotForm Support Forum