What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I not able to submit my template?

    Asked by kpsom on June 25, 2015 at 08:03 PM

    Many people are having difficulties submitting an application that I have created through your site, and are receiving error messages stating your server is down. This has been occurring for several days- more than temporary. Please advise on how we can mitigate this situation. 

     

    Thank you

    template able to submit not able to submit site and thank Than
  • Profile Image
    JotForm Support

    Answered by Charlie on June 26, 2015 at 12:11 AM

    I'm sorry to hear that, we'll try our best to help you on this case.

    What you meant by "template" is the form itself right? We haven't experienced any downtime in our website, you can check the status of JotForm here: http://stats.pingdom.com/p9yo4pogtt5d/416987 or here http://jotformstatus.com/.

    I'm currently checking your form named "Kaiser Permanente School of Medicine", I made a test submission, it went through successfully, you should receive it in your end or you can check the submissions page.

    May we know if your form is embedded on a website? If it is, could you share us the website link so that we can inspect it? Currently, your form is working fine and we haven't received any reports from other users that their forms are down or the website JotForm is down.

    We'll wait for your response.