- dawndmuhammadAsked on June 25, 2015 at 11:26 PM
I expected to see a "cancel" button or "back to form" button on Paypal page.
- JotForm SupportjonathanAnswered on June 26, 2015 at 01:15 AM
When already in the Paypal screen after submitting the form, you can simply close the browser and this will result to cancellation of the payment.
You can also set an Incomplete Payment E-mail on your Paypal form so that you will still get notification even for cancelled or abandoned paypal payments.
You can also just set the Payment form to NOT capture the payment at the time and only allow payment authorization only.
user guide: -How-to-Enable-Payment-Authorization
Let us know if you need further assistance.