How can I back out of Paypal after completing a form but deciding not to pay?

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    dawndmuhammad
    Asked on June 25, 2015 at 11:26 PM

    I expected to see a "cancel" button or "back to form" button on Paypal page. 

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    jonathan
    Answered on June 26, 2015 at 01:15 AM

    When already in the Paypal screen after submitting the form, you can simply close the browser and this will result to cancellation of the payment.

    You can also set an Incomplete Payment E-mail on your Paypal form so that you will still get notification even for cancelled or abandoned paypal payments.

    user guide: -How-to-setup-Incomplete-Payment-Notification-E-mail

    OR

    You can also just set the Payment form to NOT capture the payment at the time and only allow payment authorization only. 

    user guide: -How-to-Enable-Payment-Authorization

     

    Let us know if you need further assistance.

    Thanks.