What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Hi there,If I choose to pay for the Premium account and then more than

    Asked by Karl on June 26, 2015 at 02:06 AM

    Hi there,

    If I choose to pay for the Premium account and then more than 1000 submissions are sent in a month. What will happen to those which are in excess? Do I have to upgrade to Economy to receive them? Please explain.

    Thank you!

    This is a re-post of a comment on How to Upgrade My Account

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    Answered by Sammy on June 26, 2015 at 04:58 AM


    If your submissions exceed the allotted quota, your forms will be disabled and you wont be able to receive any more submissions.

    When a user tries accessing the form, they will receive a message telling them that the form has been disabled.

    If you anticipate a large number of submissions it is advisable to upgrade to the economy to cater for the large amount.


    I hope this information clarifies this aspect for you