What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Invite Friend status is waiting but the user has already signed up.

    Asked by renzodonzelli on June 26, 2015 at 03:55 AM

    Hi, I invited three friends to increase my limits . Two of these are correct , while one is pending ( beatricesilvestri1@gmail.com ) . Is there any problem? How many invitations should be made?

    Submissions limit of submissions increase problem pending correct
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    JotForm Support

    Answered by ashwin_d on June 26, 2015 at 09:58 AM

    Hello renzodonzelli,

    I did check your account and found that the invite friend status of beatricesilvestri1@gmail.com is still waiting.

    Please be noted that when you invite your friend, an invitation email is sent which includes a clickable URL. The user needs to click on the URL to sign up for JotForm account.

    Can you please let us know when did you send this invite? It seems user have already signed up using the above email address but did not use the invitation which sent to the user.

    Thank you!

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    Answered by renzodonzelli on June 26, 2015 at 01:24 PM

    I don't remember when I sent the invitation. Should I ask she to delete her account and to accept my invitation?

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    JotForm Support

    Answered by BDAVID on June 26, 2015 at 03:02 PM

    You can send another invitation to another email of your friend, or simply ask your friend to change his JotForm account email in his My Accounts Profile page.