Form is not submitting on mobile device?

  • tlwbangalore
    Asked on June 26, 2015 at 5:41 AM

    I am using jotform for so many days. But did not notice that the form is not working on mobile. It is not even submitting the form.When I am clicking the submit button the form is reloading but the values are staying there but form is not actually submitting. I am facing a lot of problems for this issue. Please let me know about the solution about this.

    I am forwarding the URL also.

    Page URL: http://www.thelaundrywizard.in/schedule-pick-up.html
  • tlwbangalore
    Replied on June 26, 2015 at 6:30 AM

    Plz someone help me out.

  • 1thomh1
    Replied on June 26, 2015 at 8:47 AM

    Try an iFrame instead of embedding it

  • Charlie
    Replied on June 26, 2015 at 12:08 PM

    Hi,

    I've checked your website and it seems you are using the default <script> code when embedding the form. There might be a code conflict between your website and the form that causes the problem of not submitting. You can try using the iFrame embed code, as mentioned by the other user. That should prevent any code conflict. You may also want to enable the mobile responsive of your form by following this guide: http://www.jotform.com/help/311-How-to-make-Forms-Mobile-Responsive.

    Let us know if that works for you.

    Thanks.