What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form is not submitting on mobile device?

    Asked by tlwbangalore on June 26, 2015 at 05:41 AM

    I am using jotform for so many days. But did not notice that the form is not working on mobile. It is not even submitting the form.When I am clicking the submit button the form is reloading but the values are staying there but form is not actually submitting. I am facing a lot of problems for this issue. Please let me know about the solution about this.

    I am forwarding the URL also.

    Page URL:
    http://www.thelaundrywizard.in/schedule-pick-up.html

    Mobile JotForm solution using jotform
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    Answered by tlwbangalore on June 26, 2015 at 06:30 AM

    Plz someone help me out.

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    Answered by 1thomh1 on June 26, 2015 at 08:47 AM

    Try an iFrame instead of embedding it

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    JotForm Support

    Answered by Charlie on June 26, 2015 at 12:08 PM

    Hi,

    I've checked your website and it seems you are using the default <script> code when embedding the form. There might be a code conflict between your website and the form that causes the problem of not submitting. You can try using the iFrame embed code, as mentioned by the other user. That should prevent any code conflict. You may also want to enable the mobile responsive of your form by following this guide: http://www.jotform.com/help/311-How-to-make-Forms-Mobile-Responsive.

    Let us know if that works for you.

    Thanks.