What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    A bit of a Disaster - My Form Works, then doesnt work and then gives out free stuff!

    Asked by tomorrownight on June 26, 2015 at 12:12 PM

    Hello, 

    ive worked a lot on a form that is really good when it works... but it doesnt work all the time and is full of bugs that i cant see to do anything about. 

    Have a look at:

    http://form.jotformpro.com/form/42961326434960

     

    Its a festival ticket system which works 99% of the time but sometimes gives out free tickets which ruins the database and means ive got to clear out the errored entries but also doesnt charge the user and so tells them that they are coming for free!! then i have the huge embarrassment of cold contacting them and saying they need to now give me money... 

    it used to work, now nothing has changed and now it doesnt work anymore. 

    I think it maybe is because some people are using Firefox? 

     

    Also, the Gift Form works most of the time but sometimes (ive only tested this in Chrome) it just wont let you click an option even if its still has "3 left" (for example).  that all depends on what order you click on things.   Argh! the event is next week and booking closes on Sunday!! HELP!!

    Page URL:
    http://treehousefestival.co.uk/book-in/

    then and doesnt work
  • Profile Image
    JotForm Support

    Answered by david on June 26, 2015 at 02:30 PM

    Hi,

    I checked your form and it appears as though the users should have been given a total when selecting the days desired.  When I checked your submission data, they had indeed selected days, which should have each added $10, but the total was not updated.

    I was able to reproduce this behavior in your embedded form, but not in the form itself.

    Try replacing your current embed code with the iFrame code:

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    This will insulate your form from anything else running in your page and should allow it to function the same was as it does in the non-embedded version.

    If you would like to have us check your page afterwards to ensure things are working properly, let us know when you have made the change and we will be happy to have a look.

  • Profile Image

    Answered by tomorrownight on June 26, 2015 at 05:11 PM

    awesome that does work, although it makes a really long page, but i guess that cant be avoided with an iframe?  thats cool though! 

     

    Thanks!!

  • Profile Image
    JotForm Support

    Answered by david on June 26, 2015 at 06:24 PM

    Glad to hear it!  You can actually set the height of the iframe by changing the value of the height attribute in the embed code:

    Just adjust that value until the total height of your form is to your liking.