Which JotForm URL should we be using?

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    medwards
    Asked on November 29, 2011 at 10:08 AM

    I have three different URLs for JotForm.  Which one should I be using?

    1 http://www.jotform.com

    2 Https://www.jotform.com

    3 https://secure.jotform.com/

    It appears we have to use #3 to get the submissions.  When I created a form under #3 it does not appear when logged on to #1 or #2.  When updating the form on #3, I get a message asking if I want to quit running scripts on this page.  If I select "yes" the "save" just hangs until it either times out or I manually "sign-out" without saving.  If I say "no" it freezes up for a while then continues to ask that as I continue to work on it.

    Here is the url of the form that was created in #3 https://secure.jotform.com/form/13252813503.

  • Profile Image
    fxr
    Answered on November 29, 2011 at 12:13 PM

    medwards,

    Personally, I would stick to http://www.jotform.com as much as possible for creating/editing your forms. 

    Occasionally, submissions from SSL forms (and from your tests, clearly newly created/edited forms) can take a little while to replicate from https://secure.jotform.com onto http://www.jotform.com 

    If you feel this is the case and you need immediate access to your secure form submissions, log into https://secure.jotform.com to retrieve them.

     

    If you feel your secure submissions are always taking quite(too) long to replicate from https://secure.jotform.com onto http://www.jotform.com , please give details as regards how long you are waiting and we can pass the issue onto the developers to have a look into. 

     

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    medwards
    Answered on November 29, 2011 at 01:27 PM

    Now I am updating the form on http://www.jotform.com and I am getting the script warning as described above.  Here is the issue again...

    I get a message asking if I want to quit running scripts on this page.  If I select "yes" the "save" just hangs until it either times out or I manually "sign-out" without saving.  If I say "no" it freezes up for a while then continues to ask that as I continue to work on it.

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    paoloumali
    Answered on November 29, 2011 at 02:33 PM

    Hi medwards,

    It seems like you are getting several alerts on script issues. Were you using Firefox?

    Please try to refresh your browser cache. Also, try using a second browser like Chrome.

    As advised earlier, edit your forms in http://www.jotform.com and just use https://secure.jotform.com when there are secure submissions that are not appearing in the former.

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    medwards
    Answered on November 29, 2011 at 02:53 PM

    Thanks for the suggestion on using Chrome.  Working on JotForm through Chrome is faster and no annoying "script" pop-up messages.  Thanks!

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    paoloumali
    Answered on November 29, 2011 at 03:01 PM

    Glad to hear that. To be fair with Firefox, sometimes, reinstalling the newest version might fix some weird issues that were not appearing before.

    In case you need addons on your browser like what Firefox offers, please go here: https://chrome.google.com/webstore/category/extensions

    A wealth of chrome apps there can be useful.

    Thank you for using JotForm.

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    medwards
    Answered on November 29, 2011 at 03:05 PM

    I was using IE8, not Firefox.  There seems to be a lot of issues with IE lately.  Unfortunately I am stuck with IE8 as that is the browser we are using as a company-wide standard.  At least I have Chrome to use for JotForm.

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    paoloumali
    Answered on November 29, 2011 at 03:18 PM

    I've just made a quick search on a feature available in IE9. Please find the compatibility button in IE8 as I have IE9 here.

    "There’s a compatibility button in IE8 you can click that may help render the bank’s page properly. It appears in the top toolbar, just to the right of the address field, when the browser detects that you are on a page that requires it. The button looks like a torn piece of paper."

    Above snippet taken from: http://allthingsd.com/20090325/ie8s-compatibility-button/

    That might give some insight on why some things work differently in IE: 

    You may toggle switch that 'compatibilty button' and see if that makes a difference.

    If still not working properly, please stick with Chrome for now.