- FBsingerAsked on June 26, 2015 at 12:37 PM
I need PDFs of my form submissions, and I am very glad you carry that feature. Unfortunately, I am having a problem with the PDF downloads of the forms, and I am hoping you can help me.
Some of the PDF downloads are very clear: All information looks as it should. I do notice though that some PDFs have fields in which the text answers are all bunched together and overlapping.... it seems that any field that would require scrolling has all the text bunched up this way. I am including a picture of what I mean, below (screenshot taken from the PDF of a submitted form):
A second example is in the upload field below. I don't know how to fix this issue, but it is imperative that my PDFs read well. I would appreciate any guidance you can provide on how I can fix this so that it doesn't happen anymore. While this is being looked into by JotForm Support, I kindly request that no changes be made to my account or its forms.
I am deeply appreciative of your help. I look forward to hearing back from you.
- JotForm SupportBDAVIDAnswered on June 26, 2015 at 02:38 PM
Thanks for letting us know about this, I see what you mean:
I will report this to our second level, you will be notified about any updates via this thread.
- alp_denizAnswered on June 27, 2015 at 01:23 PM
The problem is now fixed. Thank you very much for noticing quickly!
- FBsingerAnswered on July 07, 2015 at 08:58 AM
I am still experiencing the problem of overlapping text in PDFs, as pictured below:
When will this be rectified? Thank you.
- SammyAnswered on July 07, 2015 at 09:31 AM
Kindly try increasing the width of your form to around 800 or 920, you can then clear you browser cache and try to regenerate the PDF
- FBsingerAnswered on July 07, 2015 at 09:43 AM
Thank you very much for your quick response. I will try this.
- SammyAnswered on July 07, 2015 at 09:45 AM
You are welcome, patiently awaiting your feedback on the outcome
- FBsingerAnswered on July 07, 2015 at 09:58 AM
Unfortunately, after increasing the width of the form and clearing my cache, the PDF still shows overlapping text.
I appreciate the advice you offered. Thank you for your time.
- alp_denizAnswered on July 07, 2015 at 10:19 AM
The problem is happening because of the unbreakable (unspaced) word in the field. It will be automatically separated into lines if a space is inserted.
I will try to find a global solution.
Thank you for letting us know.
- FBsingerAnswered on July 07, 2015 at 10:25 AM
Thanks for your help. It is much appreciated.