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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Text answers are all bunched up together and overlapping in PDF submission.

    Asked by FBsinger on June 26, 2015 at 12:37 PM

    Dear JotForm, 

    I need PDFs of my form submissions, and I am very glad you carry that feature. Unfortunately, I am having a problem with the PDF downloads of the forms, and I am hoping you can help me. 

    Some of the PDF downloads are very clear: All information looks as it should. I do notice though that some PDFs have fields in which the text answers are all bunched together and overlapping.... it seems that any field that would require scrolling has all the text bunched up this way. I am including a picture of what I mean, below (screenshot taken from the PDF of a submitted form):

     

     

    A second example is in the upload field below. I don't know how to fix this issue, but it is imperative that my PDFs read well. I would appreciate any guidance you can provide on how I can fix this so that it doesn't happen anymore. While this is being looked into by JotForm Support, I kindly request that no changes be made to my account or its forms. 

    I am deeply appreciative of your help. I look forward to hearing back from you. 

    Kind regards,

    Farrah

    Screenshot
    information correctly Submissions upload field JotForm problem uploads
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    JotForm Support

    Answered by BDAVID on June 26, 2015 at 02:38 PM

    Thanks for letting us know about this, I see what you mean:

    I will report this to our second level, you will be notified about any updates via this thread.

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    JotForm Support

    Answered by alp_deniz on June 27, 2015 at 01:23 PM

    Hello,

    The problem is now fixed. Thank you very much for noticing quickly!

    Kind regards

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    Answered by FBsinger on July 07, 2015 at 08:58 AM

    Hello JotForm. 

     

    I am still experiencing the problem of overlapping text in PDFs, as pictured below:

     

     

    When will this be rectified?  Thank you. 

     

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    Answered by Sammy on July 07, 2015 at 09:31 AM

    Kindly try increasing the width of your form to  around 800 or 920, you can then clear you browser cache and try to regenerate the PDF

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    Answered by FBsinger on July 07, 2015 at 09:43 AM

    Thank you very much for your quick response. I will try this. 

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    Answered by Sammy on July 07, 2015 at 09:45 AM

    You are welcome, patiently awaiting your feedback on the outcome

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    Answered by FBsinger on July 07, 2015 at 09:58 AM

    Unfortunately, after increasing the width of the form and clearing my cache, the PDF still shows overlapping text. 

    I appreciate the advice you offered. Thank you for your time. 

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    JotForm Support

    Answered by alp_deniz on July 07, 2015 at 10:19 AM

    Hello,

    The problem is happening because of the unbreakable (unspaced) word in the field. It will be automatically separated into lines if a space is inserted.

    I will try to find a global solution.

    Thank you for letting us know.

    Best!

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    Answered by FBsinger on July 07, 2015 at 10:25 AM

    Thanks for your help. It is much appreciated.