Secure SSL Submissions full!

  • Profile Image
    SriRamE
    Asked on June 26, 2015 at 01:14 PM

    Hi Jotform team!

    I'm so glad that I've found your website. I got a mail an hour ago that my account was disabled temporarily for the over quota of secure SSL submissions! But, I haven't checked the "secure form" for any of my forms! Can you please look into it immediately? I have a website with payment option and it's now disabled even before I got my first submission! Kindly check this immediately!

    Thank you

  • Profile Image
    BDAVID
    Answered on June 26, 2015 at 02:49 PM

    Only for this time we have reset your SSL submission counter, please do re-embed your form, I would recommend you to make sure the secure form box is not checked, and embed your form using the iFrame code: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Once you get the iFrame code, before embedding it in your site, paste it in an text editor like the WordPad, example:

    Copy the iFrame part only and embed it in your site. Let us know what happens, we will be glad to assist you.