What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Secure SSL Submissions full!

    Asked by SriRamE on June 26, 2015 at 01:14 PM

    Hi Jotform team!

    I'm so glad that I've found your website. I got a mail an hour ago that my account was disabled temporarily for the over quota of secure SSL submissions! But, I haven't checked the "secure form" for any of my forms! Can you please look into it immediately? I have a website with payment option and it's now disabled even before I got my first submission! Kindly check this immediately!

    Thank you

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    JotForm Support

    Answered by BDAVID on June 26, 2015 at 02:49 PM

    Only for this time we have reset your SSL submission counter, please do re-embed your form, I would recommend you to make sure the secure form box is not checked, and embed your form using the iFrame code: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Once you get the iFrame code, before embedding it in your site, paste it in an text editor like the WordPad, example:

    Copy the iFrame part only and embed it in your site. Let us know what happens, we will be glad to assist you.