What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can not save my form

    Asked by KathyCoe on June 26, 2015 at 01:46 PM

    The save feature isn't working. It is taking us countless hours or retyping just to set up a simple form. We have tried different browsers, clearing cache, you name it! HELP!

    Page URL:
    http://form.jotformpro.com/form/51466170051952

    Screenshot
    unable save form
  • Profile Image
    JotForm Support

    Answered by BJoanna on June 26, 2015 at 03:12 PM

    Sorry for inconvenience this may caused you. 

    I have cloned your form  and add several fields inside of my cloned form and I was able to save it without any problems. http://form.jotformpro.com/form/51765406761964? 

    Can you try to clear your form cache and your browser cache to see if that will resolve your problem. If that does not help, can you try with another computer? 

    Hope this will help. Let us know if you need further assistance. 

     

  • Profile Image

    Answered by KathyCoe on June 26, 2015 at 04:13 PM
    Thanks for the reply.
    I have cleared my caches and tried different browsers. I have isolated the
    problem though. I am specifically having trouble with
    http://form.jotformpro.com/form/51466170051952
    and the question "Are you exempt from backup withholding?" The form will
    not save the word 'from'! It is the weirdest thing. I have tried so many
    different ways to save it and always the Save wheel just spins so I have to
    reload the page and loose the changes. I just need to replace the word
    'for' with the word 'from' in that question.
    Kathy Coe
    Academic Assistant
    School of Fine Arts and Humanities
    MU 137
    307-268-2606
    307-268-3023 (fax)
    ...
  • Profile Image
    JotForm Support

    Answered by BJoanna on June 26, 2015 at 04:42 PM

    Unfortunately we are not allowed to make any changes on your form.

    However I can suggest you to clone that form and make that change on cloned form. Or you can clone my form where I changed word 'for' with the word 'from' in that question.

    Here is my cloned form: http://form.jotformpro.com/form/51765982994981? 

    Inside of this article you can find out how to clone form: http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL 

    Hope this will help. Let us know if you need further assistance.