What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I process payment return?

    Asked by RUCCL on June 26, 2015 at 01:54 PM
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    Answered by Ben on June 26, 2015 at 03:04 PM

    Could you please give us a bit more details in regards to your query?

    Once we have more details we would be able and happy to assist you with it.

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    Answered by RUCCL on June 26, 2015 at 03:07 PM

    Hi Ben,

    Thanks! I am considering adding a payment (Paypal) option on my form so that folks can pay for conference registration online. How would I go about refunding cancellations?


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    JotForm Support

    Answered by david on June 26, 2015 at 04:02 PM

    You should be able to process the refunds through your PayPal account.  Here is PayPal's guide on how to do so:


    If you have any further questions, let us know and we will be happy to help.