What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is our email notification form not coming in the same as PDF?

    Asked by design8studios on June 26, 2015 at 02:16 PM

    Our email form is missing things but when we go online and download the PDF, everything is there. Can you help me?

    notification form email notification email template
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    JotForm Support

    Answered by Mike on June 26, 2015 at 03:32 PM

    Thank you for contacting us.

    The email notifications do not include text and headings from the form. In case there are some answers are missing, you can re-create the email notification template:

    1) How to Delete Notifications/Autoresponder

    2) Setting Up Email Notifications

    This is also possible to include a submission download link into emails.

    If you need any further assistance on this, please let us know.