What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Your Contact Us link

    Asked by gwruth2010 on November 29, 2011 at 10:43 AM

    Why does the Contact Us link on your website go to a friggin public forum? Ever heard of Customer Service?

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    Answered by paoloumali on November 29, 2011 at 11:09 AM


    It was Management's decision to have customer service/support done in the forum. Although most are asking for phone support, having it on a public forum makes it more transparent.

    Please post particular issues/queries you have on your forms on separate threads and we, in Support, will do our best in resolving them.

    Thank you for your understanding and for using JotForm to handle your form needs.