What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can we correct the delay on receiving history forms?

    Asked by roundrocktso on November 29, 2011 at 10:55 AM

    For the last few days our jotform's haven't been going through. It did start working at some point last night because this morning I had several forms to attach. When we had our 1st patient this morning and she filled out her paperwork through jotform and we received our email stating the paperwork was finished. When we log on to jotform.com the paperwork wasn't there. This is becoming very frustrating. This is happening way too often. If we aren't able to get this situation taken care of then we will have to go with another form vendor. This looks bad on our office when we have to have patients fill out there paperwork more than once. I need someone to contact us today regarding this issue to make sure it has been taken care of.



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    Answered by paoloumali on November 29, 2011 at 12:21 PM

    Hi Kim,

    We apologize for the inconvenience this has caused in your end.

    Were you using the secure version of you form? If you are, please login to https://secure.jotform.com to see them right away as data from secure forms take some time to propagate.

    If you need further help, please let us know.

    Thank you for using JotForm.