What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Cannot edit my forms anymore

    Asked by nedahaghighi on June 26, 2015 at 03:49 PM

    When I click My Forms, I then click in the name of the person I want to edit and I click Edit Form. The form comes up and I double click the text. It used to come up with an icon in the upper right that said edit in html and I was able to ammend my contracts. I can no longer do that. I will change the text but ti won't save. This has been going on for over a month. I have not had time to address it and have had to rewrite several contracts. I even upgraded our membership in hopes that it would help...

    form edit editing issue edit edit html
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    JotForm Support

    Answered by Mike on June 26, 2015 at 05:28 PM

    Thank you for contacting us.

    I have checked your account and everything appears to be right. I have also tried to reproduce the issue on a cloned version of your form, but I was able to do the modifications.

    There are two edit options available for Text HTML fields. Have you tried both options?

    It might be also worth trying to edit the forms using different internet browsers.

    We are looking forward to hearing back from you.

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    Answered by nedahaghighi on July 01, 2015 at 10:08 AM
    The problem that I'm having is that I don't get ANY edit button. Is it
    possible to talk with a person on the phone in customer support?
    K.Lynne Loving
    Coordinator
    Office of the Treasurer
    Regional Bahá’í Council of the Atlantic States
    ...
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    JotForm Support

    Answered by Jan on July 01, 2015 at 11:39 AM

    I'm sorry but we don't have a phone support.

    Are you referring to the "Edit HTML" button? I was not able to replicate the issue. I checked the form builder tool in Chrome and Firefox.

    One Click - the "Edit HTML" button will appear.

    Double Click - the text editor and the "Complete" button will appear.

    Please try to clear your browser cache. Does this happen to all of your forms or only one? May we know what browser are you using? Have you tried using another browser just to see if it works? Thank you.

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    Answered by Ben on July 01, 2015 at 11:40 AM

    Unfortunately we do not have phone support at this time Lynne, but from what you have mentioned, I must ask if you have clicked on the Text field first?

    As soon as you click on the Text field the options shown above in my colleague's screenshot will be available - but not prior to this.

    It is also required to click on OK if you are making edits over the toolbar option and the Complete button if you are editing it on the form directly or the changes will not be saved.

    Also, could you please try to do the same in a different browser like FireFox?

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    Answered by nedahaghighi on July 01, 2015 at 11:53 AM
    Okay. I was using Chrome and tried Firefox and that made the difference.
    Thank you for your help.
    K.Lynne Loving
    Coordinator
    Office of the Treasurer
    Regional Bahá’í Council of the Atlantic States
    ...
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    Answered by Ben on July 01, 2015 at 12:00 PM

    Glad to hear that it is working now for you on your FireFox.

    The issue with Chrome should be caused by the cache then so if you follow the steps here: 15 Ways to Clear Your Browser's Cache - wikiHow you should be able to resolve the issue in your Chrome as well.