What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Google Drive Integration not sending uploaded docs

    Asked by billmo on June 26, 2015 at 03:54 PM

    Hi Team,

     

    I had Google Drive Integration working great.  Sent the Jot form as well as any file uploaded as part of the form.

    Now I only get the Jotform.....which has links to the uploaded docs.....but the docs themselves are not moved to Google Drive as they were.

    Page URL:
    https://secure.jotform.us/form/51061494181148?salesRep520=admin@unclou<br/>dit.com&amp;session=rick@uncloudit.com

    re-submit Google Drive uploaded docs
  • Profile Image
    JotForm Support

    Answered by Kiran on June 26, 2015 at 06:15 PM

    I've checked with one of my JotForms and the cloned version of your JotForm and integrated with Google Drive. As I submit a test submission, the files were properly uploaded to Drive and displaying normally. Did you make any changes to your JotForm or the Google Drive interation before it stopped working? Could you try removing the existing Google Drive integration and reintegrate it on your JotForm to see if that works. 

    If the issue still persists, please let us know. We will be happy to look into this issue further.

    Thank you!!

  • Profile Image

    Answered by billmo on June 27, 2015 at 11:30 AM

    Yes...made some minor changes to fields and form logic.

    Changed the Email Associated with our Jotform account from rick.mcelroy@billmo.com to zohoadmin@billmo.com

    Then deleted the integration and re-installed.

    The Integration seems to work....as the actual Jotform submitted is copied to the Google Drive.

    Just not the 6 attachments on the Documents section of the form.

     

    The integration successfully made the default folder and subsequent sub folders correctly.  Just no attachements

  • Profile Image
    JotForm Support

    Answered by jonathan on June 27, 2015 at 06:40 PM

    Just not the 6 attachments on the Documents section of the form.

    To be able to transfer the attachments or uploads from the existing previous submissions of the form that is integrated to Google Drive, you will need to re-submit again all the 6 submissions that have attachments.

    You can do the re-submission in the Form Submission page.

    user guide: -How-to-view-Submissions

    this will then transfer the submissions attachments to the integrated Google drive

    Let us know if this did not work.

    Thanks.

     

  • Profile Image

    Answered by billmo on June 29, 2015 at 11:15 AM

    Ok...I just resubmitted another form.

    Uploaded 6 documents....Sample log files PNG.

    Google Drive simply shows the Jotform submission....within the form...I see the links and image files.

    But the files actually uploaded are not going to the Google drive folder.

    Meaning, if we want to store a copy...we would have to download and save and then reupload to Google Drive.

     

    This functionality was working a week or two ago.

    I can give you access to my google drive so you can test for yourself.

     

  • Profile Image

    Answered by billmo on June 29, 2015 at 11:26 AM

  • Profile Image
    JotForm Support

    Answered by Welvin on June 29, 2015 at 12:55 PM

    Our apologies for the inconvenience caused. 

    I have just tested your form, can you check? And instead of editing the submission and re-submitting the file, try to submit it as a new entry in the form. 

    Thanks

  • Profile Image

    Answered by billmo on June 29, 2015 at 01:42 PM

    I did test a new submission.

    the problem is...I am running out of email addresses to test with.

  • Profile Image

    Answered by billmo on June 29, 2015 at 01:47 PM

    This begs the question:

    With Save and Continue setup using the two forms....Save and Submit ----> Agent Application form...

    What should happen if a Sales rep send a form to a client using agent@email.com and the Agent completes the from..but doesn't upload any documents?

    If the Agent/Client accesses the form link again....will they get a new blank form?  I Hope.

    As I don't want the Client to RE-edit an already submitted form.

    Could this be why the Google Docs are not showing the uploaded documents?  Because the email address was already used?

  • Profile Image

    Answered by billmo on June 29, 2015 at 01:49 PM

    Try testing the form again.....using the same Agent email address....let me know what happens.

     

    P.S.  Your test did send the docs over to Google Docs.

    I wonder if you test again using the same email address....if the docs will be sent to google docs.

  • Profile Image
    JotForm Support

    Answered by Welvin on June 29, 2015 at 02:03 PM

    I am running out of email addresses to test with.

    -What do you mean? So you are using an email to forward some info to another service provider? You are on the Economy Monthly Plan so I think this is what you mean. Maybe you should ask them to refresh? If that's even possible.

     

    What should happen if a Sales rep send a form to a client using agent@email.com and the Agent completes the from..but doesn't upload any documents?

    -The PDF file of the submission will be forwarded to Google Drive, but with no documents since nothing is uploaded in the form.

     

    If the Agent/Client accesses the form link again....will they get a new blank form?  I Hope.

    -Yes, the form session data will be erased once the form is submitted. Session Data is saved into our servers, but once the form is submitted, we will complete it and remove the data to the form so when you refresh the link, you'll get a whole blank form.

     

    As I don't want the Client to RE-edit an already submitted form.

    -They cannot edit the data once the form is submitted. But not unless you gave them the access to edit the submission as instructed here: http://www.jotform.com/help/40-How-to-Let-Users-Update-Their-Form-Submissions-at-a-Later-Date.

     

    Could this be why the Google Docs are not showing the uploaded documents?  Because the email address was already used?

    -No. It shouldn't be the case. 

    -It is most likely not being uploaded to Google Drive because you have updated the submission in the form submission page and our Google Drive integration can only upload files on initial submission. I'm not 100% sure about this. The developer is currently offline, but I've sent him the question.

     

    Thanks

  • Profile Image
    JotForm Support

    Answered by Welvin on June 29, 2015 at 02:09 PM

    Try testing the form again.....using the same Agent email address....let me know what happens.

    -I just did it.

     

    P.S.  Your test did send the docs over to Google Docs.

    -That is great to know.

     

    I wonder if you test again using the same email address....if the docs will be sent to google docs.

    -I'm sure it will. We don't limit it. Kindly check my second test and let us know.

     

    Thanks