What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Things aren't adding up in the calculator - any feedback appreciated

    Asked by t3rra on June 26, 2015 at 04:58 PM

    I've read the tutorial page and I think I have all of the steps correct, but I must be missing something. 

    I've added all of the relevant fields to the calculation field, with + signs in between.

    The payment wizard is set to "Get Amount From" the calculation field. 

    However, when I check the boxes, nothing happens. Any advice is appreciated!

    Page URL:
    http://www.jotform.com//?formID=51763487927167

    adding in check all and amount
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    JotForm Support

    Answered by david on June 26, 2015 at 06:38 PM

    Hi,

    I cloned your form to test it and the calculation appears to be working properly:

    If you had recently made any changes they appear to have worked.  If you could let us know if it is still not working on your end, we will be happy to have another look.

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    Answered by t3rra on June 27, 2015 at 07:30 AM

    I tried again, and it's actually not working in Chrome 43.0.2357.130 m (the latest version), but is working in Firefox. Is this maybe a Jotform bug? Thank you for your help.

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    Answered by t3rra on June 27, 2015 at 07:32 AM

    If this helps, Im using Wordpress, and tried using the Wordpress embed code as well as the iFrame code, neither worked in Chrome.

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    JotForm Support

    Answered by Aury on June 27, 2015 at 02:06 PM

    I have cloned your above indicated form, it does not add up correctly as the amount for The Niel Young Sunday Brunch! it view as $25 however it is $125:

    In the figure below, I have only checked on The Niel Young Sunday B. as $25 the sum up $125

    If the value $125 is not correct, make amendments as follows:

    1- click on the gear of the amount field, then click on Show Properties, as shown below:

    2 - The properties screen will pop up, from the right section of the field Calculation Values, make the necesary adjustment, click on Close Setting button when done:

    I hope this helps.

     

  • Profile Image

    Answered by t3rra on June 27, 2015 at 02:16 PM

    Thank you for pointing out that error...Im constantly impressed with how Jotforms free support is the best of any companies Ive seen, paid or not. That being said, and I dont mean to complain, the calculator does not work in Chrome, though does work in Firefox (its a wordpress site with the current version of wordpress installed). In chrome it does not add up the totals, though it does add up the totals in firefox.

  • Profile Image
    JotForm Support

    Answered by Aury on June 27, 2015 at 02:42 PM

    I have tested my cloned form from your original one, tested under Chrome, latest version:

    Checked all items, excep the free one, after clicking on Check Out:

    This is my cloned form URL http://form.jotformpro.com/form/51775399276977 feel free to clone it, here you are the guide: http://www.jotform.com/help/42-How-to-clone-an-existing-form-from-a-URL.

    After changes and adjustments are made on the form, please go ahead and re-embed into your wordpress website.

    Let us know if we can further assist you.