What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form is disabled

    Asked by imocarcel on June 26, 2015 at 05:04 PM
    I created a form of contact, was working perfectly this morning , Now This form is disabled , I wonder what I should do to solve this problem .
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    JotForm Support

    Answered by BJoanna on June 26, 2015 at 05:13 PM

    I have checked your account and it is auto suspended. 

    Seems that our system detected phishing activity coming from your account. Phishing Detector allows us to automatically suspend thousands of forms created everyday for phishing activities such as stealing credit card information, social security numbers, login credentials, child pornography, etc.

    However this tool is not updated to scan Arabic, French and other similar languages, therefore most of the forms made in these languages are automatically suspended.

    I reactivated your account but please follow next steps to avoid further suspensions.  

    To avoid further suspensions we recommend you to build the form on English and then use the Language Translator tool to set it into Arabic, French or any other language that might be suspended automatically.

    To access our Language Translator tool 

    1. Edit an existing form or create a new one

    2. Go to the Setup & Embed tab and click "Preferences"

    3. In the Preferences window, click "Advance Settings"

    4. Look for the "Languages" and click "Edit Form Languages" button

    To find out more how to set languages you can read on following article:

    http://www.jotform.com/help/298-How-to-make-your-forms-multilingual 

    On following thread: http://www.jotform.com/answers/447134-Form-in-Arabic-language-suspended-     you can find more information about similar problem.

    Hope this will help. Let us know if you need further assistance. 

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    Answered by danghai8 on August 07, 2015 at 02:01 AM

    i am so tired becase of this

    i spended 1 hour to creat my form, and now it not work

    please fix this

    thanks you

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    JotForm Support

    Answered by BJoanna on August 07, 2015 at 03:09 AM

    @danghai8

    I have moved your question to separate thread and we will provide you an answer there shortly. 

    http://www.jotform.com/answers/631438 

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    Answered by researchpaperstobuy on September 03, 2016 at 07:02 AM

    My form is disabled too for no reason! Am I phising scam too? Who have I  stolen from? https://www.jotform.com/form/62151177163552

     

    Please tell me why my form was disabled and how your going to return it back! I simply showed a web developer on ODESK I think they are the ones who did it! But am not what they say I am

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    JotForm Support

    Answered by Boris on September 03, 2016 at 09:24 AM

    @researchpaperstobuy, I see you've opened a dedicated support thread for the concern you've raised, and this support thread can be found here:

    https://www.jotform.com/answers/923664

    We will be assisting you with the issue you are experiencing on your own support thread, shortly. Thank you.