What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Your service has been sporadic and unavailable since I signed up. What is the problem.Asked by pearsongb on June 26, 2015 at 05:06 PM
Your service has made our contributors very angry. The have to fill out a lengthy form more than once because of submission errors, include this form is not available at this time. The only find this out after filling in the form. When I tried to save a lengthy form I had spent hours on but it wouldn't save with the notification that the service wasn't available. All this in just three days of your service.
Please advise me if this a one time only issue as I am not excited about loosing my "job" over this problem. I need to make forms and have our folks be able to make submissions 24/7.
Thank you for your response,
Having your forms unable to complete a submission is indeed very rare. Your forms should indeed be available at all times.
If you don't mind a slight bit of extra setup, you can allow for your forms to have save and continue functionality:
This would allow your users to pick up where they left off should there be any errors when submitting the form.
If you have any further questions or need assistance getting the save and continue functionality setup, let us know and we will be happy to help.