Your service has been sporadic and unavailable since I signed up. What is the problem.

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    pearsongb
    Asked on June 26, 2015 at 05:06 PM

    Your service has made our contributors very angry. The have to fill out a lengthy form more than once because of submission errors, include this form is not available at this time. The only find this out after filling in the form. When I tried to save a lengthy form I had spent hours on but it wouldn't save with the notification that the service wasn't available. All this in just three days of your service.

    Please advise me if this a one time only issue as I am not excited about loosing my "job" over this problem.  I need to make forms and have our folks be able to make submissions 24/7.

    Thank you for your response,

    Gary

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    david
    Answered on June 26, 2015 at 06:48 PM

    Hi,

    Having your forms unable to complete a submission is indeed very rare.  Your forms should indeed be available at all times. 

    If you don't mind a slight bit of extra setup, you can allow for your forms to have save and continue functionality:

    http://www.jotform.com/help/97-How-to-Save-Forms-to-Continue-Later

    This would allow your users to pick up where they left off should there be any errors when submitting the form. 

    If you have any further questions or need assistance getting the save and continue functionality setup, let us know and we will be happy to help.

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    pearsongb
    Answered on June 26, 2015 at 06:59 PM

    Thank you.