Can I see answer / reply to submission?

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    Asked on November 29, 2011 at 12:41 PM

    I would like to use jotform as general platform for customer support. I have more than one person who will answer for customer questions. What I need is to see what exactly was the answer, who send it and how long customer was waiting for response.

    Is it possible in JotForm?

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    Answered on November 29, 2011 at 04:11 PM

    Thank you for contacting us.

    Unfortunately, we do not have a Sent folder for mentioned emails. I have created a feature request ticket to our developers, but I can not say when or if it will be implemented. We will update this thread when we have any new information for you.

    Please feel free to contact us if you need any further assistance.