What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Need to reset my pasword?

    Asked by Draper Mitchell on November 29, 2011 at 01:05 PM

    My email has been compromised and I can't log in to my account or recover email sent to that account...

    What is another option to recover my password?

  • Profile Image
    JotForm Support

    Answered by Mike_T on November 29, 2011 at 05:50 PM

    Thank you for contacting us.

    Please answer the following questions, if possible:

    1. Can you provide us with your compromised email address?

    2. What is the new email address you would like to use for your JotForm account?

    3. When your JotForm account was created (at least approximately)?

    4. What is your IP address (you can check at http://whatismyipaddress.com/)?

    5. How many forms do you have at your JotForm account?

    Then, we will consider email changing for your account.

    We are looking forward to hearing from you.