What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form taking SSL Submissions, but not using the https link

    Asked by abennett on June 27, 2015 at 11:50 PM


    I love your product, but I am still receiving ssl submissions. The only link I have sent out or published uses the http link not the https link, but the submissions are still counting against my tally. I would greatly appreciate any help you can provide. Thank you!




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    JotForm Support

    Answered by Mike_G on June 28, 2015 at 09:05 AM

    I would like to apologize for the inconvenience. However, the only way you're getting SSL submissions is if you mistakenly gave out HTTPS links to your form-submitters. I would recommend for you to clone your current form and then disable it after, then give out the link of the Non-Secure link of the new form that was created. 

    I have checked that there is already a Submission reset made for your account before and this can only be done once per account. Also, please be advised that form submission count resets every first day of the month. 

    If you need any further assistance, kindly let us know. Thank you.