Unauthorize error message when trying to change a theme or style a form

  • Profile Image
    ttrs
    Asked on June 28, 2015 at 07:40 AM

    When I try and change a theme or a style on one my forms, it opens Jotform editor, and then says im not authorised to edit this form - any ideas?

    Thanks

    Harry

  • Profile Image
    Welvin
    Answered on June 28, 2015 at 11:27 AM

    Hi Harry,

    Our apologies for the issue. I think that is related to your current session which has expired in your current browser. Please do the following:

    a. Logout from your account if the system didn't automatically log you off.

    b. Clear your browser's cache

    c. Clear your cookies for Jotform

    d. Login again

    e. Clear your forms cache: http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache

    f. Edit the form.

    Please let us know if the issue persists after doing the above so we can investigate further.

    Thanks