- translatorestAsked on June 28, 2015 at 03:36 PM
I created a PDF-Form. After filling it in and pressing the send-button nothing happens. What should be done to make the filled out form appear in the jot-form in-box?
- JotForm SupportjonathanAnswered on June 28, 2015 at 07:10 PM
Please refer also to the user guide: -How-to-Create-a-PDF-Form
Did you follow the guide to create the PDF form?
is this the form http://www.jotformeu.com/form/43285090717356
I test it on the PDF form, and I also could not submit the PDF form.
I need to confirm if this is the same issue you are having so I can check further the issue.
- translatorestAnswered on June 29, 2015 at 03:20 AM
Yes, I followed the guide and yes that is the form, besides that jot-form created a PDF downloaded version of it and I filled it in on my computer and not in the browser.
There was no notification about required fields as in your attached picture. After filling it in and pressing the send-button nothing happened.
I checked my in-box and your filled in form actually arrived.
- BorisAnswered on June 29, 2015 at 08:18 AM
I must add that I have cloned your form in question, and used the Create PDF feature on JotForm to create a PDF version of that cloned form.
I have made sure to include the Submit button and page breaks.
I have then opened this form in Adobe Reader, filled it, and submitted it.
The submission shows up correctly in my View-Submissions page.
As this form and PDF seem to function fine on my end, based on my testing, I would advise you to please try creating your PDF form again by following this guide:
Please make sure that both page breaks and submit button are included in the PDF.
For submitting the newly created PDF form, please use only a PDF reader capable of submitting fillable PDFs, such as Adobe Reader, or FoxIt Reader.
Please let us know how it goes.
- translatorestAnswered on June 29, 2015 at 12:58 PM
Thank you so much!
I did what you said, this time I used Adobe Reader and it worked!
- BenAnswered on June 29, 2015 at 01:54 PM
In my colleague's name, you are welcome.
Please do note that the only applications that can properly open the fillable PDF is Adobe Acrobat and Adobe Reader from Adobe and FoxIt.
You can see more about this here: Fillable PDF - Everything you need to know about JotForm fillable PDF creator. Once there you will also be able to find the links to the named apps as well.
- translatorestAnswered on June 30, 2015 at 05:44 AM